Returns & Exchanges
RETURN POLICY
RETURNS
We want your shopping experience at Luxxology, LLC to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, please email us at support@luxxology.com
RETURN INFORMATION
Do NOT return an item without first emailing us, and getting confirmation!
Return Address:
P.O box #201
Smithville, MO 64089
HOW DO I MAKE A RETURN?
Please email us at orders
Return Address:
P.O box #201
Smithville, MO 64089
LOST, STOLEN AND DAMAGED ITEMS
ORIGINAL PAYMENT
Luxxology, LLC will refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
NOTE:
We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort. Also, we don’t refund original shipping and handling charges.
REFUSED OR UNDELIVERABLE PACKAGES
- YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER CHARGES US
- If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from the refund as well as a 20% restocking fee.
HOW DO I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please email us at orders@luxxology.com immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you.
HOW DO I KNOW IF MY ORDER WAS PLACED?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account.